This policy applies to the L7VPN marketing website, user panel, and subscription services. It explains which data is used for account management, service delivery, and support. Third-party payment pages and external websites are governed by their own privacy policies.
Account and Order Data
L7VPN does not require an email address to create an account; a username and password are all you need. Providing an email address is not a condition of registration. If you voluntarily share an email address or other contact details in a support ticket, that information is used only to address the issue. Do not send passwords, payment credentials, or complete subscription links in support tickets.
Account information is used for authentication and access management. Order records include the selected plan, amount, payment status, and related transaction identifiers. They are used to deliver subscriptions, verify payments, process refunds, and resolve billing disputes. Traffic usage and subscription status are used to enforce plan terms and do not include specific browsing activity. Support ticket content is used to investigate issues reported by users.
No-Logs Policy and Connection Information
L7VPN does not record which websites users access through the service, or retain browsing histories, request content, or DNS query histories. We do not create connection logs that can be used to trace an individual's activity, and do not keep records linking source addresses, destination addresses, and connection times.
While a connection is active, network forwarding requires temporary processing of connection information. Once the connection ends, this information is not retained as a historical connection log. Account-level traffic totals are used for billing and cannot be used to reconstruct browsing paths. If troubleshooting requires diagnostic information from your client, we will explain its purpose first. Remove subscription links and other credentials before submitting it.
Website Analytics and Local Storage
Website analytics help us understand page views, referral categories, device and browser types, and button usage so we can improve our content and user flows. Analytics on the marketing website are separate from activity through subscription routes and are not used to record the external websites users access through those routes.
Cookies and local storage are used to maintain sessions, save language preferences, and retain essential interface settings. Login credentials may be stored locally in your browser so the panel can recognize your signed-in status. You can clear this data or restrict cookies in your browser settings; doing so may require you to sign in again or reset preferences. Clearing local data does not delete account or order records on our servers.
Third-Party Payments and Data Sharing
L7VPN supports Alipay / WeChat Pay / USDT. Payment authorization or transfers are handled by the relevant third-party providers, which may process transaction details under their own policies. L7VPN receives the payment result and transaction identifiers needed to verify orders. We do not ask users to submit their payment account passwords to the service.
This service does not sell personal information. Relevant data is shared only as necessary to complete payments, provide essential technical support, or meet applicable legal obligations, and its use is limited to those purposes. USDT transactions may be recorded on a public ledger. Deleting an L7VPN account cannot remove transaction information held by third-party providers or recorded on a public ledger.
Data Retention and Deletion Requests
Account and subscription data are retained for as long as needed to provide the service. Order and refund records are retained as required to verify transactions, handle disputes, and comply with applicable laws. Analytics and support materials are kept only until their respective purposes have been fulfilled, not indefinitely. Data that is no longer needed will be deleted or de-identified. This policy does not set a uniform retention period that has not been confirmed.
You can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of your account information. We must verify account ownership before processing your request and will explain any effect deletion may have on your subscription. If a transaction is still in progress or records must be retained by law, we will explain why deletion is postponed and limit retention to what is necessary. Relevant backup data is cleared through normal rotation.
Policy Updates and Questions
Updates to this policy will be published on this page, and the update month at the top of the page will be revised. Important changes to data purposes, processing scope, or user rights will be announced on the website or in the user panel. Where the law requires separate consent, a page update does not replace that consent.
If you have questions about data processing, deletion requests, or this policy, contact us through a support ticket in the user panel. See our Terms of Service for service use and refund rules. This policy describes how data is handled and does not replace plan billing terms.