Terms of Service

Service Scope

L7VPN provides a network acceleration subscription service for cross-border access and access to international websites. It supports Windows / macOS / iOS / Android / Linux. Users can get client software and subscription details through the panel, then choose international routes to suit their needs.

The service provides network connectivity; it does not include memberships, content licenses or account eligibility for third-party websites. Third-party services may change access requirements under their own rules. Route coverage does not guarantee that every application will work or that specific content will remain accessible.

Account and Subscription Rules

No email address is required; create an account with a username and password. Keep your login credentials and subscription links secure. Do not publish, rent or resell your subscription, or share account or subscription access with others.

The service allows an unlimited number of devices to be online at the same time. This applies to devices belonging to the account holder; it does not permit account sharing among multiple people or providing commercial relay services to others. If your credentials are exposed, change your password, update your subscription details and submit a support ticket promptly. Requests involving account ownership may require verification of necessary information, such as order details.

Billing and Refunds

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB; they can be used until depleted and never expire. Payment methods: Alipay / WeChat Pay / USDT.

You can request a full refund for any reason within 60 days of your first payment. Submit a support ticket through the user panel with the relevant order information and your refund request. You do not need to provide a reason. We may need to verify the payment record during processing. Updates will be provided through the ticket; no unconfirmed refund arrival time is promised.

Before placing an order, check the plan and billing method. Full pricing is listed on the plans and pricing page. Later price changes do not alter the terms of completed orders retroactively.

Acceptable Use

Users must comply with the laws and regulations of their location and any region relevant to their conduct, as well as the rules of the websites they access. You must not use the service to commit fraud, violate another person's privacy or intellectual property rights, distribute illegal content, access systems without authorization, conduct malicious scans or disrupt other people's networks.

You must not use your account to send spam, launch attacks or otherwise damage shared routes. You are responsible for your own devices, uploaded content and use of the service. Network connectivity does not replace your obligation to obtain any necessary authorizations.

Availability and Liability

Connection performance depends on your local network, carrier routing, the destination service, device settings and maintenance. L7VPN does not guarantee a fixed speed or latency, or uninterrupted connectivity. If you encounter a problem, check your subscription status, try another route and report the issue through a support ticket.

To the extent permitted by applicable law, the service is responsible for impacts caused by changes to third-party platform rules, user device failures, external network outages or events beyond reasonable control. This does not exclude liability that cannot legally be excluded or affect your refund rights under these terms. See the Privacy Policy for details on how personal information is handled.

Account Termination and Changes to These Terms

If a user violates acceptable use requirements, resells or shares a subscription, attacks the service or uses another person's payment information without authorization, L7VPN may restrict connectivity, suspend or terminate the account based on the circumstances. To urgently protect the network and other users, restrictions may be applied first. Users who dispute a decision can request a review through a support ticket.

You may stop using the service at any time; refund requests are handled under the refund policy. If the terms need to change due to service or legal requirements, the updated content and date will be posted on this page, with important changes announced on the site. Changes will not retroactively remove refund rights that have already arisen. If you do not accept the changes, you may stop using the service and submit a support ticket about any outstanding matters.